Response target
We plan to reply within two business days, excluding published holidays. Security or privacy reports receive priority.
Before contacting support
Check the troubleshooting guide. If the issue remains, include:
- Order email or receipt identifier
- Product name and version
- Host and host version
- Operating system when relevant
- Source type without confidential contents
- Expected and actual behavior
- Exact error text and steps already tried
Do not send
Do not email client contracts, statements of work, email chains, personal data, passwords, API keys, access tokens, or other secrets. If a minimal example is needed, use fictional or redacted material.
What support does not include
Custom setup, client-document review, contract interpretation, legal advice, custom integrations, agency consulting, professional services, or unlimited support.
Product updates
Eligible version-one buyers will be notified using their private purchase record. Update messages will include the version, a concise change summary, whether action is required, a private replacement file, and links to installation and the changelog. Paid files will never be placed at a permanent public URL.